Frequently Asked Questions

After adding the products, you want to your cart on the Madame Coco website; You can complete your shopping easily and quickly by filling in the requested information completely and accurately in the address and payment stages. There is no MEMBERSHIP requirement for your purchases through Madame Coco.

To get information about our website or the product you want to buy, you can contact our Customer Services by calling 03-226828

Our delivery points are limited to Lebanon only.

Address changes can be made after your order is shipped. You can quickly start the process by calling our support line 03-226828. If the cargo company accepts the address change, your request is processed. However, it should be taken into account that in such cases the delivery time may be extended. You can follow all stages and see where your order is in the order tracking section.

Shipping Fees: 3$

When receiving your order, the cargo package may be torn, crushed, wet, etc. You should definitely check if there is a problem. We also recommend that you make sure that the products in your package are the same as those reflected in the invoice. In case of any problem, please report your case within 24 Hours.

As Madame Coco, the shipping Company is Aramex.

Shipping fee to all over Lebanon is 3$.

The order you have placed is delivered to the cargo depending on the delivery time of the product in your order. Your orders will be prepared and delivered to cargo within 3 business days. We do not send cargo on Saturdays and Sundays. You can track your orders in the 'My Orders' tab in the 'My User Account' section. However, hindering factors such as harsh weather conditions may cause your cargo to be delayed.

The products you have added to your cart are not reserved. The product can be kept in your cart as long as it is available for sale.

You can check your orders from the 'My Orders' tab in the 'My User Account' section.

VAT is included in the sales price of every product sold on Madame Coco.

After adding the products, you want to your cart on the Madame Coco website; You can complete your shopping easily and quickly by filling in the requested information completely and accurately in the address and payment stages.

You can add products from different campaigns to your cart and purchase them with a single shipping fee. You cannot add products to the order you have paid for. However, you can cancel your order and create a new order, add the missing products to your new order and have all products sent to your address with the same cargo.

Your order cancellation request: You can submit your cancellation request by checking the order tracking screen, by contacting our Customer Services on 03-226828 or by contacting us at [email protected] before your product is delivered to cargo and an invoice is issued for your order. For detailed information, you can review the Cancellation, Return and Exchange conditions.

You can only exchange the product you purchased within 14 days from the date of delivery, in its original package and in the same condition as it was received.

The return shipping fee of the product you want to return for any reason will be covered by us.

You can exchange the products within 14 days after they reach your address. Products must be returned in their original packaging and in the same condition as they were received. The required fields must be filled in, signed and sent along with the invoice. Exchange can also be done in stores.

The exchange period for a resalable product that you want to return for any reason is 14 days after delivery.

Products that come into contact with the body during use (underwear, headphones, bijouterie, etc.), cosmetics, and electronic personal care products cannot be returned for hygienic reasons. Products damaged due to user error (fall, impact, etc.) cannot be returned.

Your credit card may not be approved during your order for different reasons. Some of these reasons: You entered the card number incorrectly, Your card's expiration date is incorrect/expired, If the card you are using is a supplementary card, it must have been canceled by the main card holder, Temporary connection problems experienced during the approval process, Trying to reuse a card you reported lost, This may include the fact that the card you are trying to use is an ATM card and not a credit card. If you are having problems other than these reasons, you can contact us or your bank to get help with your credit card approval problems. You can reach us via customer service support phones: 03-226828 - or customer [email protected]

Credit card payments and cash on delivery.

After clicking the 'Sign Up' button at the top right of the Madame Coco home page, fill in the required information completely and accurately in the 'Quick Sign Up' form and click the "Save" button. Your membership will then be activated after you verify your account with the confirmation code sent to your e-mail address or phone.

The information you provide in the member registration form must be correct. It is not possible to re-register with the e-mail address previously registered with Madame Coco. The password you choose; It must contain numbers, uppercase letters, lowercase letters and be at least 6 characters.

A verification e-mail will be sent to the e-mail address you provided during registration. When you click on the link in the email, your account will be verified and activated. If you cannot reach the confirmation e-mail, the e-mail provider you use may have sent the incoming message to the 'junk', 'bulk' or 'spam' folders of your inbox. For detailed information and assistance, you can contact our Customer Services by calling 03-226828

You can update your membership information from the 'Profile' section by entering the 'My User Information' section under the heading containing your User Name.

You can update your address information and add different addresses in the 'My Address Book' section by entering the 'My User Information' section under the heading containing your User Name.

You can register to the system by clicking on the 'Forgot My Password' button on the member login page. After you write your e-mail address in the relevant section, a 'Password Reset Link' will be sent. You can update your password via the link sent to your e-mail address.

You can cancel your membership by contacting our Customer Services on 03-226828 or send your request to our e-mail address [email protected] via the e-mail address you provided during membership.